Not just marketing — these are written into our Terms of Service and refundable as account credit if we miss.
99.9%
Monthly uptime SLA
< 5 min
First-response (urgent)
< 1 hr
First-response (standard)
60 s
VDS provisioning time
FAQ
Common questions.
Do you speak languages other than English?
Yes — our support team handles English and Russian fluently. Other languages are best-effort via translation tools.
How do I reset the root password on my VDS?
From the billing panel, open your service → "Reinstall / Rescue" → "Reset password". The new password is emailed and visible in the panel within 30 seconds.
My VDS isn't reachable. What do I do?
First check our status page — there may be a known issue. If status is green, open the noVNC console from the billing panel to diagnose. Still stuck? Ping @scladus_support with your service ID.
Can I get a custom OS image installed?
Yes. Upload an ISO to your panel and mount it via the noVNC console. For dedicated servers we can install custom images for you — message support with the URL.
What's your refund policy?
New VDS orders are eligible for a full refund within 24 hours if the service has not been used in violation of our Terms. Shared hosting has a 48-hour window. Dedicated servers are non-refundable once provisioned.
Do you offer abuse contact for reporting issues?
Yes — [email protected] for legitimate abuse reports. We act within 24 hours on valid complaints. Please include the IP address, timestamp (UTC), and evidence.
Can I get help migrating from another provider?
Yes. We provide free migration assistance for orders over $50/mo equivalent. Open a ticket from your billing panel and we'll coordinate the rsync/dd window.
